Privacy Policy

Effective Date: April 25, 2025

Southern HVAC LLC ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our websitehttps://www.southernhvacllc.net or interact with us through our services.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Information:
  Your name, phone number, email address, physical address, and any other contact details you provide through our contact forms, service requests, or communication channels.
• Service Details:
  Information about your property, HVAC system needs, appointment preferences, and any notes you share regarding your service request.
• Automatically Collected Information:
  When you visit our website, we may collect technical data such as IP address, browser type, operating system, pages viewed, and referring website using cookies or analytics tools.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide HVAC services
• Schedule appointments and send service updates
• Process payments and issue estimates or invoices
• Improve website functionality and user experience
• Send occasional promotions or service reminders (if opted in)

How We Share Information

We may share your personal information with trusted parties in specific situations to help operate our business, comply with legal requirements, and improve our services. We do not sell your personal information.

Service Providers

We share information with third-party service providers who help us deliver our services. This includes scheduling platforms, billing processors, marketing support, web hosting, and customer communication tools. These providers only receive the information necessary to perform their functions and are required to protect your data.

Legal Requirements

We may disclose your information when required by law, regulation, subpoena, court order, or other legal process. We may also share information to protect our rights, prevent fraud, or ensure the safety of our customers and business.

Marketing and Advertising Partners

We may work with advertising platforms (like Google or Facebook) and analytics providers to display relevant ads, measure performance, and improve user experience. These partners may use cookies or similar technologies to collect non-personally identifiable data.

Business Transfers

If Southern HVAC LLC is involved in a merger, acquisition, sale of assets, or business restructuring, your information may be transferred as part of that process, in compliance with applicable laws.

Text Messaging Compliance

We comply with all applicable SMS and text messaging regulations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Sharing information with subcontractors for service-related support, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Tracking

We may use cookies or similar tracking technologies to improve your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features.

Text Messaging and Communications

By submitting your phone number through our website or service request forms, you consent to receive texts or calls regarding appointment confirmations, reminders, or relevant promotions. Message and data rates may apply. You can opt out at any time by replying “STOP.”

You may:

• Opt out of promotional emails or text messages at any time
• Request access to or correction of your personal data
• Ask us to delete your information, subject to recordkeeping requirements

To make any of these requests, contact us at southernhvac83@gmail.com.

External Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before submitting any information.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Analytics Programs

We may use third-party analytics tools, such as Google Analytics, to collect data about website usage, visitor behavior, and performance metrics. These tools may collect information like:

• Pages visited and time spent
• Browser and device type
• Referring URLs
• Interactions with site elements

This information helps us understand user behavior and improve the functionality and content of our website. These analytics providers operate independently and have their own privacy policies. We do not share personal information directly with these services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the site indicates your agreement to the updated terms.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us:

• Email: southernhvac83@gmail.com
• Phone: +1 985-520-5525
• Website:https://www.southernhvacllc.net